Quality & Corporate Compliance

Open hands with the word "compliance" in the palms

What is Quality Assurance?

Quality assurance refers to the systematic processes, measures, and practices put in place to ensure that people with disabilities receive the highest possible standard of care and support. It is a comprehensive approach aimed at maintaining and continually improving the quality of services provided to this vulnerable population. Quality assurance encompasses several key components:

  1. Standards and Regulations
  2. Assessment and Evaluation
  3. Person-centered Approach
  4. Staff Training and Development
  5. Health and Safety
  6. Client Feedback
  7. Documentation and Record-keeping
  8. Continuous Improvement
  9. Transparency and Accountability

What is Corporate Compliance?

The role of compliance is to ensure that Community Based Services adheres to applicable laws, professional best practices, and CBS’s policies and procedures. 

How to Contact Corporate Compliance?

Use the Corporate Compliance Hotline:
914-277-4771 ext. 110

For questions, contact:

Melissa M. Zambri, Esq.
Corporate Compliance Officer
914-277-4771 x 106

How to Contact Quality Assurance?

We welcome questions, comments and suggestions. Please contact:

Jennifer Lassonde
Director of Quality Improvement
Email Jennifer



For More Information:


Corporate Compliance Manual

This manual provides an overview of Corporate Compliance, the compliance program at CBS, and how to report compliance concerns.

A folder marked HIPAA Requirements on a desk with a highlighter pen


Notice of HIPAA Privacy Practices and CBS's commitment to protecting your health information, as well as your rights regarding your health information.

A hand pointing to the word compliance on a diagram

Vendor Education Material

An introduction to the education and training materials for vendors on compliance laws and CBS Code of Conduct and Ethics.


Vendor Educational Brochure

Information on the compliance program at CBS and types of compliance concerns for vendors, independent contractors, and consultants.

Office for People with Developmental Disabilities on a purple background with an outline of NY state

Learning About Incidents

Office for People with Developmental Disabilities's commitment for protection from harm.


Internal Quality Improvement Plan

An ongoing system for quality improvement that ensures our core values are being put into practice.

Computer key board with the words Code of Conduct labeled on one key in purple

Code of Conduct and Ethics

A set of standards that requires members of the CBS community to conform to the highest ethical standards and meet or exceed legal obligations.

Start typing and press Enter to search

Shopping Cart