Reliable Workers Through SEMP

When you pump gas at Flory’s Convenience & Deli in Mahopac, NY, you can rest assured that the pump handles have been freshly disinfected. And when you go in to make yourself a cup of coffee, just the way you like it, you will find the counters free of spills and fingerprints. This is because Mark  is on the job.

Mark has been employed at Flory’s for nine months through the Supported Employment program at CBS. In his role, Mark wipes down the counters and cabinets, organizes the displays, and keeps the coffee area organized and replenished. Outside the station, he disinfects the pumps and removes the garbage. In short, Mark keeps the store neat and organized, contributing to the great customer experience at Flory’s.

“I like to be out in the field,” says Mark, who was in a day program with another agency. “I get bored in my day program.”

Through the Supported Employment (SEMP) program at CBS, Mark has gained valuable work skills, such as communication, dependability, and work ethic. Engaging in the world of work, Mark enjoys connecting with people and being a productive part of the company. In addition to his experience at Flory’s, Mark has washed dishes at a restaurant and hopes to also work at a golf course.

As part of the employment program, Mark receives job coaching from Tom Mount. “I always convey to all the people that I serve that my main objective is to assist them in becoming better than they were yesterday,” says Tom. “I also use one of my favorite quotes – ‘Imagine what you could accomplish if you knew you could never fail.’” Tom’s coaching ensures that Mark meets and exceeds expectations while experiencing success in his job.